Privacy Policy

1) Who we are

SkinTech” (“we”, “us”, “our”) supplies advanced beauty technology and clinic support services in New Zealand, including equipment leasing, accredited training, maintenance, and business resources. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, book a consultation, or interact with our team.

  • Website: www.skintech.co.nz

  • Contact (privacy): [insert privacy email] / [insert phone]

  • Postal address: [insert NZ address]

We comply with the New Zealand Privacy Act 2020 and, where applicable (e.g., EU/UK visitors), the GDPR/UK GDPR.

 


 

2) What this policy covers

This policy applies to information collected through:

  • Our website pages (e.g., Products, Leasing & ROI, Training & Support, Resources / Insights, Before & After Galleries, Contact).

  • Website forms (e.g., “Book Consultation”, “Drop a Line”), email enquiries, and phone support.

  • Marketing activities (newsletters, event registrations, ROI downloads).

  • Service delivery to clinics (installation, training, maintenance).

It does not cover third-party sites you reach via links from ours (see External links below).

 


 

3) Information we collect

a) Information you provide

  • Contact & clinic details: name, email, phone, clinic name, role, location/region.

  • Enquiry details: your goals, the products you’re interested in (PicoLift™, DermaPulse™, ChromaDerm), preferred contact time.

  • Support requests: device serial numbers, troubleshooting notes, photos/video you share for service purposes.

  • Marketing preferences: newsletter opt-in/opt-out, topics of interest.

  • Before/After, testimonials & reviews: only with your explicit consent; may include images and statements you approve.

b) Information collected automatically

  • Device/usage data: IP address, browser type, pages visited, time on page, referring URLs, approximate geolocation (city/region).

  • Cookies & similar tech: for core site functions, analytics, and spam protection (see Cookies).

c) Information from third parties

  • Lead sources or partners (e.g., event platforms), analytics providers, and form security tools (e.g., CAPTCHA vendors).

 


 

4) How we use your information

We use personal information to:

  • Respond to enquiries & book consultations.

  • Provide services (installation, accredited training, maintenance & ongoing support).

  • Prepare ROI illustrations, pricing & packages relevant to your clinic.

  • Send updates you’ve requested (newsletters, training dates, product updates).

  • Secure our forms (spam/bot prevention) and improve the website (analytics, content optimisation).

  • Create marketing materials such as testimonials or before/after galleries only with your consent (you may withdraw at any time).

Lawful grounds (NZ Privacy Principles / GDPR where applicable): your consent; to perform a contract or take steps at your request; our legitimate interests in operating and improving the site; compliance with law.

 


 

5) Cookies, analytics & spam protection

Cookies we use (examples)

  • Essential: session/consent cookies to keep forms working and remember your preferences.

  • Analytics: tools that help us understand which pages are used (aggregate reporting only).

  • Security/Spam protection: reCAPTCHA or hCaptcha and similar tools to prevent automated abuse. These services may collect device and interaction data under their own privacy policies.

Your choices: you can manage cookies in your browser and/or use our cookie banner (if enabled) to change preferences. Blocking some cookies may affect site functionality.

 


 

6) Disclosing information to others

We may share personal information with:

  • Service providers / processors (e.g., website hosting, email and CRM systems, analytics, CAPTCHA providers, form handling, ticketing).

  • Technicians and trainers to fulfil installation, training, and support.

  • Professional advisers (legal/accounting) and authorities where required by law.

We require providers to handle personal information securely and only for our stated purposes.

 


 

7) International transfers

Some service providers may process data outside New Zealand (e.g., Australia, EU, UK, or US). Where applicable, we take reasonable steps to ensure comparable safeguards (e.g., contractual clauses) consistent with NZ Privacy Principle 12 and relevant overseas regimes.

 


 

8) Retention

We keep personal information only as long as reasonably necessary for the purposes above or as required by law (e.g., service history, warranty records). Marketing consents are retained until you unsubscribe or request deletion. Before/After images and testimonials are retained only for as long as your consent remains in place.

 


 

9) Your rights

Under the Privacy Act 2020 (and GDPR where applicable) you can:

  • Access your personal information.

  • Request correction of inaccurate or incomplete information.

  • Withdraw consent (e.g., for marketing, testimonials, image use).

  • Object or restrict certain processing where applicable.

  • Request deletion where no longer needed and no legal basis requires retention.

To exercise these rights, contact us at [insert privacy email]. We will verify your identity and respond within the time required by law.

 


 

10) Children

Our website and services are intended for clinic professionals and adult clients. We do not knowingly collect personal information from children. If you believe a child has provided information, please contact us so we can delete it.

 


 

11) Security

We use reasonable technical and organisational safeguards to protect personal information (HTTPS/TLS, access controls, staff training). No method is 100% secure; please contact us immediately if you suspect unauthorised access to your information.

 


 

12) Before & After galleries, testimonials, and reviews

We only publish identifiable images or statements with your written consent. You may withdraw consent at any time by contacting us; we’ll remove the content from our active channels within a reasonable timeframe (note: caching and third-party republication may persist).

 


 

13) Email marketing & communications

If you opt in, we’ll send clinic updates, training dates, product news, and resources. You can unsubscribe at any time via the link in our emails or by contacting us. Transactional/service emails (e.g., booking confirmations, support tickets) are sent regardless of marketing preferences.

 


 

14) External links

Our site may link to third-party websites or social platforms. We are not responsible for their privacy practices. Please review their policies before submitting personal information.

 


 

15) Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates the current version. Significant changes will be highlighted on this page and, where appropriate, notified by email.

 


 

16) How to contact us / complaints

Questions or requests about this policy: [insert privacy email] / [insert phone].
If you’re not satisfied with our response, you can contact the Office of the Privacy Commissioner (New Zealand) for guidance on lodging a complaint.

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